Privacy Policy

1. Introduction

Welcome to the Privacy Policy of HomePlast Engineering Ltd. We are committed to protecting your personal data and complying with the requirements of the General Data Protection Regulation (GDPR) and Bulgarian legislation.

This policy explains how we collect, process, and store your personal information when you visit our website home-plast.com or use our services for pergolas, winter gardens, and glass systems.

2. Who We Are

3. Data We Collect

We may collect and process the following categories of personal data:

3.1. Data You Provide to Us

• First and last name
• Email address
• Phone number
• Address (when requesting a site visit or installation)
• Project information (dimensions, requirements, preferences)

3.2. Automatically Collected Data

• IP address
• Browser and device type
• Pages you visit on our site
• Time and duration of visit
• Traffic source (how you reached us)

4. How We Use Your Data

We use your personal data for the following purposes:

• Processing inquiries: To respond to your questions and quote requests
• Contract fulfillment: To provide our services – design, manufacturing, and installation
• Communication: To inform you about the status of your project
• Marketing: To send promotional materials (only with your consent)
• Service improvement: To analyze how our site is used and improve it
• Legal requirements: To comply with applicable legislation

5. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

6. Data Sharing with Third Parties

We do not sell your personal data. We may share data with the following categories of recipients:

• Service providers: Hosting companies, email services, CRM systems
• Subcontractors: Installation teams (only necessary information for project execution)
• Analytics services: Google Analytics (anonymized data)
• Government authorities: When legally required

All third parties are required to protect your data in accordance with GDPR.

7. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

You can manage cookies through your browser settings.

8. Your Rights

Under GDPR, you have the following rights:

To exercise your rights, please contact us at info@home-plast.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for all communications
• Secure servers with restricted access
• Regular software updates
• Staff training on data protection

Retention Period

• Inquiry data: 2 years after last contact
• Contract data: 10 years (legal requirement)
• Marketing data: until consent is withdrawn

10. Contact and Complaints

If you have questions about this policy or want to exercise your rights, contact us:

If you are not satisfied with our response, you have the right to file a complaint with:

EU residents may also contact the supervisory authority in their country of residence.